Return Policy

At Kcoje, customer satisfaction is important to us. We want you to feel confident when shopping for our Waist Chains, Beach Shoes, Scarves, and other fashion accessories.

We understand that sometimes a product may not meet your expectations or may not be quite what you need. That is why we aim to make our return and refund process clear, straightforward, and convenient.

Please read our Return & Refund Policy carefully before submitting a return or exchange request. This policy explains the conditions for eligible returns, how to contact us, and what to expect during the process.

Return Period

Kcoje accepts eligible return requests made within 30 days of the purchase date.

If you are not satisfied with your purchase, please get in touch with our customer service team within these 30 days to request a return or discuss an appropriate solution.

To help ensure a smooth process, we recommend contacting us as soon as you identify an issue with your order.

Please note that contacting us within the return period does not automatically guarantee approval. All requests are subject to the eligibility requirements outlined in this policy.

Return Eligibility

To qualify for a return, products must meet the following conditions:

  • Unused Condition: Items must be unused, unworn, unwashed, and free from damage caused after delivery.
  • Original Packaging: Products must be returned with their original packaging, and all included accessories, tags, and components.
  • Good Condition: Items must be in their original condition and suitable for inspection.
  • Proof of Purchase: Customers must provide an order number or other reasonable proof of purchase.
  • Return Within 30 Days: The return request must be submitted within 30 days of the purchase date.

We encourage customers to inspect their products carefully upon arrival while keeping the items and packaging in their original condition until they are satisfied with their purchase.

Products that have been used, washed, damaged through improper handling, or returned without required components may not qualify for a return, except where applicable law provides otherwise.

Items That May Not Be Eligible for Return

To maintain appropriate product standards and protect our customers, certain items or situations may not qualify for returns.

These may include:

  • Products that have been used, worn, washed, or damaged after delivery.
  • Items returned without their original packaging or required accessories, where these are necessary for resale or inspection.
  • Products returned after the 30-day return period without an applicable exception.
  • Items that cannot be reasonably identified as purchases from Kcoje.

Any exclusions will be applied in accordance with applicable consumer protection laws. Nothing in this policy is intended to limit any mandatory rights you may have under applicable law.

If you are unsure whether your item qualifies for a return, please get in touch with our customer service team before sending.